Thank you to everyone who took the time to complete our member survey earlier this spring. As you may know, we conduct a survey of our membership every year so we can get a sense of how we are doing and learn more about your needs and goals for the coming year.<\/p>\n\n\n\n
Our Net Promoter Score, a key metric for member satisfaction, is 71 this year, up 10 points from last year. Thanks for the feedback! We love working with you too.<\/p>\n\n\n\n
Ninety-eight percent of you said you really appreciate the level of expertise our staff bring to their work. We agree! We enjoy working with so many smart, experienced people.<\/p>\n\n\n\n
Seventy-five percent of respondents indicated that they either plan to offer OTC devices or are actively considering it.<\/p>\n\n\n\n
If you feel behind on OTC, don\u2019t worry! While some of our members are all ready to go, 52% of respondents said they are early in their OTC planning strategy. (Talk to your RM about our OTC guide. It\u2019s built specifically to help you get your strategy formulated!)<\/p>\n\n\n\n
Every potential solution we offered received enthusiastic support, but respondents said they were especially interested in information on how to offer OTC devices in their practice, and information on how to position their practice competitively against OTC hearing aids.<\/p>\n\n\n\n
Did you know we can help you design and administer a commission plan tailored to your practice needs? Or that our Access Hearing Program gives members a high-quality, low-cost competitive alternative to third-party benefit programs? Talk to your regional team for details on this or any of our programs.<\/p>\n\n\n\n
When we asked which services were the most important to you, every service stayed the same as in 2021\u00a0except\u00a0<\/em>digital. This year, we saw a 7% increase in members who ranked digital as the most important service Fuel is offering their practice.<\/p>\n\n\n\n Sixty-three percent of our members ranked the rising cost of goods as a \u201cconcerning\u201d or \u201cvery concerning\u201d issue for their practice.<\/p>\n\n\n\n We received lots of wonderful kudos for all our staff\u2014thank you! Among our non-regional staff, Jim received the most shout outs by far. If you have not yet met Jim, talk to your regional team about professional development opportunities through Fuel.<\/p>\n\n\n\n From our regional teams, Leslie and Kristina in our Northeast territory received the most kudos for their hard work, which is not surprising since they are both wonderful! Congrats Leslie and Kristina! Thanks for all your quality work supporting our members.<\/p>\n\n\n\n Thanks again for your feedback! We take each comment seriously and are always open to hearing how we can improve or grow to better serve you. Thank y\u00adou for partnering with Fuel Medical!<\/p>\n","protected":false},"excerpt":{"rendered":" Thank you to everyone who took the time to complete our member survey earlier this spring. As you may know, we conduct a survey of our membership every year so we can get a sense of how we are doing and learn more about your needs and goals for the coming year. Here are the…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","header_content":"","schema":"","fname":"","lname":"","credentials":"","position":"","tenure":"","department":"","location":"","apply_url":"","placeID":"","no_match":false,"name":"","company":"","review":"","address":"","city":"","state":"","zip":"","lat":"","lng":"","phone1":"","phone2":"","fax":"","mon1":"","mon2":"","tue1":"","tue2":"","wed1":"","wed2":"","thu1":"","thu2":"","fri1":"","fri2":"","sat1":"","sat2":"","sun1":"","sun2":"","hours-note":"","footnotes":""},"page_section":[96],"_links":{"self":[{"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/pages\/10142"}],"collection":[{"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/comments?post=10142"}],"version-history":[{"count":5,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/pages\/10142\/revisions"}],"predecessor-version":[{"id":10159,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/pages\/10142\/revisions\/10159"}],"wp:attachment":[{"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/media?parent=10142"}],"wp:term":[{"taxonomy":"page_section","embeddable":true,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/page_section?post=10142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}8. The rising cost of goods is a key concern for you. <\/h3>\n\n\n\n
9. You love our Director of Professional Development, Jim Fedio! <\/h3>\n\n\n\n
10. Leslie Pearson and Kristina Nunez-Brown also made a big impression! <\/h3>\n\n\n\n