{"id":12788,"date":"2024-03-18T11:21:10","date_gmt":"2024-03-18T18:21:10","guid":{"rendered":"https:\/\/fuelmedical.com\/?p=12788"},"modified":"2024-03-19T15:25:16","modified_gmt":"2024-03-19T22:25:16","slug":"the-change-healthcare-cyberattack-your-practice-what-to-do","status":"publish","type":"post","link":"https:\/\/fuelmedical.com\/the-change-healthcare-cyberattack-your-practice-what-to-do\/","title":{"rendered":"The Change Healthcare Cyberattack & Your Practice: What to Do"},"content":{"rendered":"
\n
\"\"<\/figure><\/div>\n\n\n

On February 21, Change Healthcare, the nation\u2019s largest medical claims-processing network, experienced a cyberattack that shut down the company\u2019s operations, pausing the processing of claims and insurance payments to practices nationwide. By one estimate, providers are losing $100 million each day that Change Healthcare, a United Healthcare subsidiary, is down.<\/p>\n\n\n\n

To help your practice successfully operate during this challenging time when many are experiencing a financial shortfall, Michelle Netoskie, Fuel Medical\u2019s Billing, Coding & Compliance Manager, offers some advice.<\/p>\n\n\n\n

Assess the Impact on Your Practice & Implement a Plan<\/h2>\n\n\n\n

1.<\/strong> Identify the percentage of your revenue affected by the Change Healthcare cyberattack<\/strong>.<\/p>\n\n\n\n

2.<\/strong> Keep providing care to patients with insurance affected by the Change Healthcare issue<\/strong>. Not seeing these patients will do more harm than good from a public relations standpoint. You can hold their claims until Change Healthcare is back up and communicate directly with payers who use Change to see if they can offer temporary flexibility in filing deadlines.<\/p>\n\n\n\n

3.<\/strong> If Change Healthcare IS your clearinghouse,<\/strong> consider switching to a different clearinghouse to submit claims and receive payment from the payers unaffected by the Change Healthcare cyberattack. Check with your EMR vendor for options.<\/p>\n\n\n\n

If you are a Medicare provider that needs to change your clearinghouse, contact your Medicare administrative contractor (MAC) to get a new electronic data interchange (EDI) enrollment to make the switch.<\/p>\n\n\n\n

If Change Healthcare ISN\u2019T your clearinghouse, but the Change issue is affecting your payments from that clearinghouse<\/strong>, consider implementing the following measures at your practice:<\/p>\n\n\n\n

If your Change Healthcare-related payments are:<\/strong><\/p>\n\n\n\n