{"id":4254,"date":"2018-01-30T08:00:41","date_gmt":"2018-01-30T16:00:41","guid":{"rendered":"https:\/\/fuelmedical.com\/?p=4254"},"modified":"2020-10-08T10:06:29","modified_gmt":"2020-10-08T17:06:29","slug":"value-training-front-office-staff-account-collections","status":"publish","type":"post","link":"https:\/\/fuelmedical.com\/value-training-front-office-staff-account-collections\/","title":{"rendered":"The Value of Training Front Office Staff on Account Collections"},"content":{"rendered":"\n
As the evolving reimbursement landscape increases patients\u2019 financial obligations, your organization is at a greater risk of bad debt and decreased patient satisfaction. More and more patients are signing up for high-deductible plans, so it is critical you have strong account collection practices to maximize revenue. And with the average US physician spending one-sixth of their working hours on administrative tasks including billing, it\u2019s imperative that you rally your front office staff to lighten the load so that you don\u2019t contribute to the estimated $125 billion left on the table from poor billing practices each year.ii<\/sup><\/p>\n\n\n\n Making small changes to when and how you collect payment from a patient can reap big rewards for your bottom line and keep patients more satisfied. The question is how do you get your staff to rally behind this line of thinking. Implementing an efficient process for collecting what patients owe or having the best technology in the world won\u2019t be enough if your staff can\u2019t use it effectively or are not motivated to have informed financial conversations with patients.<\/p>\n\n\n\n In this article we will outline how to identify your collection strategy and get your staff on board to ensure the value is recognized across the board to increase your bottom line.<\/p>\n\n\n\n Partner with your staff to discuss ways to establish best practices to come up with a collection strategy. Here are three ways to get your staff on board.<\/p>\n\n\n\n At the root of your collection strategy, patient satisfaction should hold precedence. Data shows that patients are willing and able to pay their out-of-pocket portion if informed of the cost up front.iii<\/sup> To support this line of thinking, you should be offering your patients a variety of ways to pay their bills. Here are three ideas to support your collection strategy.<\/p>\n\n\n\n Schedule a team meeting and make this process transparent and rewarding. Implement a reward system to motivate your staff on becoming fluent and helpful to your patient base. Here are a couple of ideas that we have seen work well in practices:<\/p>\n\n\n\n By effectively educating and communicating with your staff about account payment options available to your patients, staff will have the training and ability to discuss what\u2019s available and improve returns.<\/p>\n\n\n\n Front office training is available to members of Fuel Medical Group. Developed by otolaryngology practice management experts, the curriculum is aligned with industry best practices to take your practice further. <\/em><\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" As the evolving reimbursement landscape increases patients\u2019 financial obligations, your organization is at a greater risk of bad debt and decreased patient satisfaction. More and more patients are signing up for high-deductible plans, so it is critical you have strong account collection practices to maximize revenue. And with the average US physician spending one-sixth of…<\/p>\n","protected":false},"author":1,"featured_media":4286,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","header_content":"","schema":"","fname":"","lname":"","credentials":"","position":"","tenure":"","department":"","location":"","apply_url":"","placeID":"","no_match":false,"name":"","company":"","review":"","address":"","city":"","state":"","zip":"","lat":"","lng":"","phone1":"","phone2":"","fax":"","mon1":"","mon2":"","tue1":"","tue2":"","wed1":"","wed2":"","thu1":"","thu2":"","fri1":"","fri2":"","sat1":"","sat2":"","sun1":"","sun2":"","hours-note":"","footnotes":""},"categories":[91],"tags":[],"article_type":[12],"_links":{"self":[{"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/posts\/4254"}],"collection":[{"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/comments?post=4254"}],"version-history":[{"count":0,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/posts\/4254\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/media\/4286"}],"wp:attachment":[{"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/media?parent=4254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/categories?post=4254"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/tags?post=4254"},{"taxonomy":"article_type","embeddable":true,"href":"https:\/\/fuelmedical.com\/wp-json\/wp\/v2\/article_type?post=4254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Your Staff<\/h2>\n\n\n\n
Your Strategy<\/h2>\n\n\n\n
The Value<\/h2>\n\n\n\n
Citations:<\/h3>\n
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