Your staff is the most significant asset in your practice. Investing in their development is crucial to keeping them knowledgeable, motivated and focused. Utilizing our proprietary Fuel EDGE™ protocols, our team of seasoned professionals will examine all aspects of your business to create a comprehensive, customized training platform that will become the foundation for your group’s future growth. Professionalizing your service delivery creates a win-win environment for your patients, providers and practice.
Front Office Staff Training Programs
Your front office team is typically the first impression patients have of your office and service. With only one chance to make a first impression, training programs are crucial to improving your front office staff’s knowledge and efficiency in a variety of areas. Topics covered include telephone skills, software training, overcoming objections and more.
Mystery Shopping Programs
Fuel’s Mystery Shopping programs are designed to gauge the typical patient experience when contacting your practice. These programs can shed light on both positives attributes, as well as areas that need improvement. In addition, identifying the strengths and weaknesses of your competition is equally important. Our competitive mystery shopping program provides you with valuable information on your marketplace.
Our business symposiums are an excellent opportunity for you and your peers to gather and exchange information and knowledge. They are great for networking and learning about the latest industry trends and other fields that may be related to your practice. Here is what a few of the attendees said about our last event:
“I wanted to thank you and all of the folks at Fuel Medical for an outstanding Fuel Your Future Summit. I was extremely impressed with the content of the Summit as well as the content of the various educational sessions provided. I was excited to see so many Physicians, Audiologists, Office Managers, etc. at the Summit and had the opportunity to speak with many of them; all with great things to say about their relationships with Fuel Medical.”
Robert Connelly – CEO
“I am lucky enough to attend the AOA conference usually every year with Diane & since we have had our EMR we have gone to the McKesson User Group Conference. Yours is the only conference out of those where every class was filled with content. A lot of valuable material was covered in each of the sessions I attended. I really walked away having learned a great deal. I was also really struck by the friendliness & camaraderie of the Fuel team.”
Cathy Gass – Office Manager