Beyond the Basics: Getting Creative with Automated Patient Outreach

Nearly 85 percent of patients say they want more communication from their medical providers, but preparing and delivering patient communications can create a strain on both your staff and your budget. One simple way to address that? Automating your patient outreach. Perhaps you’re already using automated patient communication technology to deliver appointment reminders. But are you fully leveraging all that your technology solution has to offer?

A patient outreach solution should create efficiencies for your staff as well as your patients. TeleVox Engage, a powerful patient engagement platform, allows you to quickly and effortlessly automate patient outreach with scheduled or on-demand communications. Here are a few ways you can get creative with the outreach you automate to save your staff time while improving patient communications.

Preventive care campaigns:

Automate proactive patient communications to provide ongoing wellness education and information about recommended preventive services. Delivering wellness and preventive reminders through Engage lets you connect with high volumes of patients without the high cost and staff hours needed for mailed and manual communications.

No-show reduction:

Automate appointment reminder outreach with patients using the channels they prefer (phone, text and/or email) to ensure outreach success by meeting each patient’s communication preferences. Engage’s multichannel notification strategy incorporates popular communication channels with the convenience of simple response options for a no-show reduction program that drives positive results.

Payment collection:

Make collecting patient payments faster and more efficient with automated patient payment outreach. Engage patient payment reminders are a low-cost solution that allows you to easily communicate with high volumes of A/R accounts and give patients immediate ways to take action.

Patient satisfaction surveys:

Gather patient feedback quickly and efficiently with automated patient survey delivery. Engage offers the ability to automatically send patient surveys when the time is right, whether it’s related to a recent appointment, a pre-set schedule or ad hoc surveys as needed.

About TeleVox Engage

Engage is a patient engagement powerhouse, offering multichannel appointment reminders, patient communications, on-demand messaging, patient chat, patient surveys, easy-to-use reporting dashboards and more. Interested in learning more about how you can get creative by expanding patient outreach with Engage? Visit

West’s services are based on what makes sense for your practice and what will provide you with the most benefit. West will provide a custom package to suit your practice’s needs. For more information on West’s services, ask your regional manager and they will connect you with a West representative.

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