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  • The Importance of Constructive Feedback

    Coaching Through Feedback Often when people think about feedback, they cringe and recall a time when it was negative. A Gallop report said that four out of five employees look for work elsewhere because of negative feedback from their manager. For this reason, our Ask Fuel First question highlights the need for constructive feedback: how…

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  • Communication is the Cornerstone of Giving Feedback

    Coaching Through Feedback As you consider being intentional in your feedback to employees, it’s important to start with your own communication skills. How you communicate feedback will impact whether employees listen or just brush it off as unimportant. Ask Fuel First answers a question to help get members started off right when giving feedback: how…

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  • Alan Phillips, Account Manager

    Tell us a little bit about yourself. Originally from the UK, I’ve lived in the Pacific Northwest since 2002. My parents are here in the USA, though my brother still lives in Britain. My spouse and I have one child, two dogs and a cat. Washington state taught me how to love the outdoors even…

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  • Quality Assurance Team

    Team Members: Kate O’Bryant, Marketing Quality Assurance and Process Manager, 8+ years Vanessa Hoang, Marketing Quality Assurance Specialist, 1.5 years What services do you both provide to members?  We work with our account manager and internal teams to ensure requests are entered and done in the most efficient manner. Since July 2022, we have seen…

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  • Employees are Rejecting Traditional Leadership: How to Become the Modern Leader

    Thriving Workplace Culture Being a great leader is more than giving employees directions. It’s about bringing them into the narrative to be partners in the success of the organization. Ask Fuel First answers a question about leadership: How can I teach my employees leadership skills while maintaining my own presence as a leader? When people…

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  • The Easiest and Most Impactful Way to Lead: Show Appreciation

    Thriving Workplace Culture Appreciation is an essential element of a thriving workplace culture. It needs to be sincere and given in a timely manner. Fuel First answers a question about appreciation: How can I be intentional and authentic in my appreciation of employees? Think back to a time when you put a lot of effort…

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  • Celebrating Unsung Successes is a Key Part of a Thriving Culture

    Thriving Workplace Culture Everyone likes to win. We’re not talking about giving everyone a trophy kind of winning, but rather success that is nurtured, acknowledged and celebrated. Ask Fuel First answers a question about success in workplace culture: How can I enhance employee success in my practice to reduce employee burnout and help employees to…

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  • Engaged Employees Want to Grow: How to Provide the Right Opportunities

    Thriving Workplace Culture Part of establishing a thriving workplace culture is providing opportunities for employees. We often think of promotions and pay increases as opportunities, but there’s so much more that you can do to empower employees through opportunities. Ask Fuel First answers a question about workplace culture: What are some opportunities that I can…

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  • Connecting Employees to Purpose is More Than Just Fluff

    Thriving Workplace Culture Some don’t see the value of connecting with their purpose—thinking it is just fluff. We believe that by identifying your purpose, you help employees get in the right mindset. Ask Fuel First answers a question about workplace culture: How can I establish a workplace culture with purpose, so my employees are engaged…

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  • Five Key Elements of Building a Thriving Workplace Culture

    Establishing a Thriving Workplace Culture The patient experience is important in healthcare as this is one of the main reasons patients return to a practice for care. Before we focus on the patient experience, however, we need to think about those who are essential to providing that experience: our employees. Employees who work in a…

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