Staff Training & Development

When Your Team Performs at Their Best, Your Practice Does Too

The success of your business and the success of your employees are tightly interwoven.

Training and development don’t just help employees carry out their work to the best of their abilities, it shows them you believe they are worth investing in; helping to reduce disengagement and build new confidence. And the ROI on that investment? Reduced turnover, increased work quality and improved patient engagement, to name a few.

The most successful business has the potential for greater prosperity; how are you achieving yours?

According to Gallup, disengaged employees have 37% higher absenteeism, 18% lower productivity and 15% lower profitability. When that translates into dollars, you’re looking at the cost of 34% of a disengaged employee’s annual salary, or $3,400 for every $10,000.

Source: Forbes

When Your Employees Can Meet Their Full Potential, Your Practice Can Too

Our training curriculum is customized to suit the needs of each practice we work with and that begins with the discovery phase. We work with you to identify:

  • What you believe your practice does well 
  • Where you believe your practice can improve
  • What your employees believe your practice does well
  • Where your employees believe your practice can improve 
  • How these affect the patient experience

Using individual and group conversations, surveys and exercises, our development specialists work with you to establish achievable goals and create an action plan that aligns with your practice’s culture and goals across your entire organization.

Training programs help staff members to know WHAT best practices are, understand the WHY of a quality patient experience, and learn HOW to provide it.

The quality of your patient experience will never exceed the quality of the people providing it.  You can design, create and build the best processes and protocols, but it takes people to make them a reality.  Our approach will engage your staff in building communication strategies, so their voice takes the patient interaction to the next level, allowing your practice to rise above the competition.

Jim FedioDirector of Professional Development

Partnering With Administration to Engage and Unite Staff Towards a Common Goal 

There are two major concepts that make training and development curriculum so valuable; the success of the business and the success of its employees. Aligning these two principles allows every staff member to focus on the main mission of every practice, providing the finest experience available for its patients. We partner with each administrator to:

  1. Incorporate patient engagement techniques
  2. Enhance communication strategies
  3. Improve sales strategies

Training Programs With Trackable Results

Training and development successes aren’t intangible. Like any skill advancement, progress is trackable, and we use big-data to analyze your financial metrics and patient revenue cycle both before and after our programs are implemented.

You want to know that your investments are producing returns and your employees are engaged; when you work with Fuel Medical Group, you will.

When you unite your people and process by putting the patient at its core, exceptional service becomes possible across all patient touchpoints.

Would You Like to Explore Your Practice’s Potential?

At Fuel Medical Group, we offer practice support services for your financial, staffing and patient needs. Our holistic approach works alongside you and your team, so we can customize our strategies towards the unique demands of your market, specialty and practice.

Contact Fuel Medical Group today to learn how professional, customized practice support services can help further grow your business.